Testimonials for The Basement Doctor of Central Kentucky

Our overall experience was a positive experience from our first phone call until the job was completed. Albert came in a timely manner and did not use the scare tactics that other businesses used. He assuaged our fears and explained everything in detail. He patiently took our phone calls when we had additional questions. We have never had a work crew come into our home and treat it with as much respect as they did. They were neat and courteous and left our home in good condition. They were very careful to not do anything that would jeopardize the integrity of the structure of our home. 

My wife and I recently had some major foundation/waterproofing work done to our house in Frankfort, KY with Mr. Daniel Flora as our Foreman. Throughout the week of 12 JUL 21, his crew installed multiple piers to repair our falling basement in addition to installing a sump pump with waterproofing around the perimeter of the house. I was very impressed with his crew's professionalism and attentiveness to our questions and respect for our property. Mr. Flora was always available to answer any questions I had and he and his crew always arrived promptly at 0800 every day ready to begin work. It was anticipated the work to take a week; even with some minor setbacks his crew still completed the work early on Friday. His crew also worked around my inexperience with carpentry as I had agreed to prepare the outer walls prior to their arrival (didn't quite get that part finished when I wanted). Their craftsmanship was impressive as well. When they were complete with the pier installation, Daniel's crew back-graded the disturbed area away from the house very well and it won't take us long at all to return our yard to its original conditions. As part of the waterproofing, Daniel's crew cemented the floors to cover the waterproofing system. Their cement work was very smooth and once it cures, I'll be able to return the walls back to their original condition. I can't brag on this crew and company enough. The price for the amount of work I needed was good and their service was excellent!! Most of my recommendations for business come through word-of-mouth and I will definitely be pointing anyone to Daniel and The Basement Doctor!!

The office staff was very pleasant and very efficient.  We had seen the commercials on TV.  We were very pleased with technician, Terry Steele. When he came for the pre checkup, he kept us informed about when his arrival would be since he was working late.  Also, he was so well mannered and answered our questions. 

Your technician was very courteous, knowledgable and thorough!

Mike was a pleasure to work with.  He sold the job AND installed it.  He takes pride in your company!

Very polite and hard working. Everything was spotless when they left.

They did an excellent job - very professional. We've had a little bit of rain here and the sump pump is working just fine. I just wanted to compliment that crew on a job well done. 

Walt Fanthorp is the reason we ended up choosing to do business with The Basement Doctor.  He conducted the third estimate we had done.  While other salespeople/technicians were cordial and professional Mr. Fanthorp went above and beyond.  He did not complain about the idiosyncrasies of our basement like other companies' reps did; rather he stated his opinion of the required solution in a straightforward manner.  He also showed me a video of the water guard technology as well as how houses are built at the foundation and basement level-no one else ever came close to helping me understand how water was likely getting into the basement.  He was also friendly and down-to-earth and easy to talk to, and, unlike the sales reps from other companies we spoke with, he actually smiled a lot and appeared to really enjoy his work and believe in his company.  He did a great job building a relationship with me in a short amount of time, and as a result, I felt really good about giving my business to Basement Doctor.   I originally found out about the company through an internet search.  But, as I mentioned above, I chose this company largely due to the professionalism and friendliness of Mr. Fanthorp as well as his proposed solution to our basement water issue.  In addition, I was impressed with the water guard technology and felt that would suit our needs as water was seeping into the basement at times through one particular wall, and the price was lower than that quoted by other companies on the order of two grand or so.  For all of these reasons and above all the courtesy and professionalism of Mr. Fanthorp, we decided to choose the basement doctor. 

Your salesperson presented the product and installation procedure in great detail.  He knows his job and products very well!  And the installation crew did an outstanding job and the work was finished in just two days.  Every man in the crew knew his job and they worked well as a team.  Thank you men!  

I am very pleased with the outcome and the process to rid my basement of water leaks.  The team worked great as a team and were very professional.  They explained the process as it ocurred.  They were careful to protect my furnishings.  I have already recommended The Basement Doctor to four families. 

We met Brent at our pre-inspection. He was very knowledgeable and helpful in letting us know what to expect. WE are very glad that he was our foreman for the job. The best part this job was working with Brent Adams as our foreman. He led a very hard working crew. Very friendly and polite. The staff is polite and courteous. Some additional contact was required in order to fulfill requests.

I was hestitant about the work part as it was a big job. You sent Brent as a "pre-work" inspector and we went over everything. I was so impressed with Brent that it just set the tone for the project. By the time he left I was so comfortable with what "we" needed to do to get ready and how respectful he was about our property. It left me with a level of comfort that I have never had with a work crew. He made specific notes of items that our home he would take special care of and was such a genuine person. Brent gave us their start and stop times and they were on time every day. Brent was in constant communication with us and I felt comfortable with Joe and Chris. Each person on this crew treated me with kindness and respect. Brent was super detailed of only tearing up exactly what he needed even if it meant several hours of HOT, dirty shoveling for him and his guys. Not one complaint out of any of them for doing the extra work!!! Every day before they left they really took the time to clean up the areas they were working on even if they were coming back the next day. I think if Brent would have come to the first meeting we wouldn't have waited a year to get on board. Brent is so knowledgable and gained my trust immediately! We are so pleased with this job and mainly because of the execution of the work phase. VERY HAPPY!

Dear Roger, Thank you so much for all your kindness, caring, and help in clearing the way for the basement job with your company.  You can't know how grateful and relieved I was when you stepped up and fought for me.  I prayed for help and you arrived at the moment I was to give in.   Thank you again, I appreciate it more than you will ever know, Sincerely, Mary 

I met Bobby Miles at the home and garden show in January.  A good first impression means a lot!  Not many company CEO's meet customers in person, which was a plus.  Dan Seibert was no nonsense, no high pressure sales and a very well rounded sales rep.  He was a pleasure to work with.  It was because of him that your company got my business.  He was very reasonable, listened to my needs/concerns and agreed with me about just what needed to be fixed.  He wasn't a high pressure guy who wanted me to spend $27,000 for something I didn’t really need, like the "other" company sale person was.  That guy wanted to rip me off, a real turn-off.    The crew leader Shawn Wardlow was also an easy guy to work with.  He and his crew spent almost 12 hours to get my job done.  When he and his crew first arrived, I asked "will this be done in one day"? Sure will he said!  They stayed until the job was done and left with a heap pf debris on their truck, I'm voting for Dan and Shawn both to get the WOW Award.  Hard work and a job well done, thanks Shawn!  After the crew left it looked like they'd never been here, lots of prep work putting up plastic all around to keep the dust down and the clean-up afterwards was great!  Hands down approval.  Glad I found your company instead of Ever-Dry.    

I was highly satisfied with the work you did for me!  Thanks!