Testimonials

Testimonials for The Basement Doctor of Central Kentucky

My wife and I saw your ad on TV!  I cannot say enough good things about Rich, our salesman, and the installation crew: Andy, Andrew, Terry & James.  All were great to have around, very respectful and most efficient.  We are most pleased with the results and have mentioned the process to several folks and suggested they give you a call.  Thanks so much for your fine service!!!
Bill B. of Salem, IN
Thursday, March 27th
The Basement Doctor was the best, logical, low pressure presentation.  The installation crew were very professional and respectful of our home.  They did everything they could to be as little disruptive as possible.  10 out of 10!
Jim W. of Ekron, KY
Tuesday, December 30th
I sure miss your crew!  It was a pleasure to work with you! 
Mary A. of Louisville, KY
Friday, December 10th
I chose your company because of the attitude of concern and wanting to help the customer. I don't know everything and I really felt I was informed on the process and should I have any future questions or problems I was assured they would still be available for HELP!  Another great quality in this company.  Going to Facebook to brag on Basement Doctor of Kentucky. Kept appointments, no excuses and prompt with advising an anxious home owner of the problems and how to deal with them in an efficient manner. Again prompt on response time upon my getting in touch by phone and e-mail Very courteous office staff. Very to the point and a quote given promptly.  Roger was very patient with an upset homeowner who was very worried about their basement and property.  He was great! If I could I would give Andy H. and his crew Andrew and Ken a 10 (instead of a 5 Best)on promptness, courtesy, patience.......When my home is injured I want it fixed right and now and by professionals and that is exactly what I received from Andy H and Andrew and Ken.  Great Representatives of this company!  I did not know about clean-up it was just done and I was invited to take a look at the site and all work done to make sure the customer was satisfied.  Imagine that! A company putting the customer first.  I felt pampered. I asked to have a sign put in my yard as this is how impressed I was with Basement Doctor of Kentucky and I want my neighbors to have them to go to without the worry of integrity and know how to correct their problems.  Really impressed with my experience all way around!  Mrs. Diana S. of Louisville, KY.
Diana S. of Louisville, KY
Monday, January 12th
Every aspect was professional. We are extremely pleased with the outcome.
Darri H. of Louisville, KY
Wednesday, April 8th
I stopped at The Basement Doctor booth at the show held in Shepherdsville, KY. I was interested in your product.  Albert was very patient with all of my questions at the show, and when he came by for an estimate.  The installation crew was also patient when I asked more questions.  I am very satisfied with the product.  I have recommended you to my neighbors.
Charleen S. of Shepherdsville, KY
Monday, May 2nd
Mike was a pleasure to work with.  He sold the job AND installed it.  He takes pride in your company!
Sandy T. of Burlington, KY
Wednesday, August 3rd
Your technician was very courteous, knowledgable and thorough!
Larry C. of Union, KY
Monday, August 29th
The project came together smoothly and in good time. Everything was cleaned up really good. We were really pleased with the job.
Virgie M. of Lebanon, KY
Thursday, August 28th
Our overall experience was a positive experience from our first phone call until the job was completed. Albert came in a timely manner and did not use the scare tactics that other businesses used. He assuaged our fears and explained everything in detail. He patiently took our phone calls when we had additional questions. We have never had a work crew come into our home and treat it with as much respect as they did. They were neat and courteous and left our home in good condition. They were very careful to not do anything that would jeopardize the integrity of the structure of our home. 
John B. of Frankfort, KY
Monday, June 15th
Walt Fanthorp is the reason we ended up choosing to do business with The Basement Doctor.  He conducted the third estimate we had done.  While other salespeople/technicians were cordial and professional Mr. Fanthorp went above and beyond.  He did not complain about the idiosyncrasies of our basement like other companies' reps did; rather he stated his opinion of the required solution in a straightforward manner.  He also showed me a video of the water guard technology as well as how houses are built at the foundation and basement level-no one else ever came close to helping me understand how water was likely getting into the basement.  He was also friendly and down-to-earth and easy to talk to, and, unlike the sales reps from other companies we spoke with, he actually smiled a lot and appeared to really enjoy his work and believe in his company.  He did a great job building a relationship with me in a short amount of time, and as a result, I felt really good about giving my business to Basement Doctor.   I originally found out about the company through an internet search.  But, as I mentioned above, I chose this company largely due to the professionalism and friendliness of Mr. Fanthorp as well as his proposed solution to our basement water issue.  In addition, I was impressed with the water guard technology and felt that would suit our needs as water was seeping into the basement at times through one particular wall, and the price was lower than that quoted by other companies on the order of two grand or so.  For all of these reasons and above all the courtesy and professionalism of Mr. Fanthorp, we decided to choose the basement doctor. 
Dale B. of Florence, KY
Monday, January 7th
Your salesperson presented the product and installation procedure in great detail.  He knows his job and products very well!  And the installation crew did an outstanding job and the work was finished in just two days.  Every man in the crew knew his job and they worked well as a team.  Thank you men!  
Richard J. of Erlanger, KY
Monday, July 21st
I am very pleased with the outcome and the process to rid my basement of water leaks.  The team worked great as a team and were very professional.  They explained the process as it ocurred.  They were careful to protect my furnishings.  I have already recommended The Basement Doctor to four families. 
Lorraine P. of Villa Hills, KY
Thursday, May 5th
We met Brent at our pre-inspection. He was very knowledgeable and helpful in letting us know what to expect. WE are very glad that he was our foreman for the job. The best part this job was working with Brent Adams as our foreman. He led a very hard working crew. Very friendly and polite. The staff is polite and courteous. Some additional contact was required in order to fulfill requests.
Bob M. of Edgewood, KY
Friday, April 24th
I was hestitant about the work part as it was a big job. You sent Brent as a "pre-work" inspector and we went over everything. I was so impressed with Brent that it just set the tone for the project. By the time he left I was so comfortable with what "we" needed to do to get ready and how respectful he was about our property. It left me with a level of comfort that I have never had with a work crew. He made specific notes of items that our home he would take special care of and was such a genuine person. Brent gave us their start and stop times and they were on time every day. Brent was in constant communication with us and I felt comfortable with Joe and Chris. Each person on this crew treated me with kindness and respect. Brent was super detailed of only tearing up exactly what he needed even if it meant several hours of HOT, dirty shoveling for him and his guys. Not one complaint out of any of them for doing the extra work!!! Every day before they left they really took the time to clean up the areas they were working on even if they were coming back the next day. I think if Brent would have come to the first meeting we wouldn't have waited a year to get on board. Brent is so knowledgable and gained my trust immediately! We are so pleased with this job and mainly because of the execution of the work phase. VERY HAPPY!
Tina J. of Fort Michell, KY
Sunday, June 28th
Total testimonials : 33

our service area

We serve the following areas

  • Bagdad
  • Beaumont
  • Bethlehem
  • Breeding
  • Burkesville
  • Campbellsburg
  • Campbellsville
  • Carrollton
  • Columbia
  • Edmonton
  • Elk Horn
  • Eminence
  • Finchville
  • Fountain Run
  • Gamaliel
  • Ghent
  • Gradyville
  • Greensburg
  • Hestand
  • Lebanon
  • Lockport
  • Loretto
  • Mount Eden
  • Mount Hermon
  • New Castle
  • New Liberty
  • Pendleton
  • Perry Park
  • Petersburg
  • Pleasureville
  • Port Royal
  • Raywick
  • Saint Catharine
  • Saint Francis
  • Saint Mary
  • Sanders
  • Shelbyville
  • Simpsonville
  • Smithfield
  • Sparta
  • Springfield
  • Sulphur
  • Summer Shade
  • Taylorsville
  • Tompkinsville
  • Turners Station
  • Waddy
  • Warsaw
  • Willisburg
  • Worthville
Our Locations:

The Basement Doctor of Central Kentucky
22 Reilly Rd
Frankfort, KY 40601
1-859-795-5068
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