Walt Fanthorp is the reason we ended up choosing to do business with The Basement Doctor. He conducted the third estimate we had done. While other salespeople/technicians were cordial and professional Mr. Fanthorp went above and beyond. He did not complain about the idiosyncrasies of our basement like other companies' reps did; rather he stated his opinion of the required solution in a straightforward manner. He also showed me a video of the water guard technology as well as how houses are built at the foundation and basement level-no one else ever came close to helping me understand how water was likely getting into the basement. He was also friendly and down-to-earth and easy to talk to, and, unlike the sales reps from other companies we spoke with, he actually smiled a lot and appeared to really enjoy his work and believe in his company. He did a great job building a relationship with me in a short amount of time, and as a result, I felt really good about giving my business to Basement Doctor.
I originally found out about the company through an internet search. But, as I mentioned above, I chose this company largely due to the professionalism and friendliness of Mr. Fanthorp as well as his proposed solution to our basement water issue. In addition, I was impressed with the water guard technology and felt that would suit our needs as water was seeping into the basement at times through one particular wall, and the price was lower than that quoted by other companies on the order of two grand or so. For all of these reasons and above all the courtesy and professionalism of Mr. Fanthorp, we decided to choose the basement doctor.
Dale B. of Florence, KY
Monday, January 7th