Testimonials for The Basement Doctor of Central Kentucky

Helio had an answer for everything. He is so kind and intelligent. We are so impressed with him. We hope the Basement Doctor knows what a treasure they have in him. 

The best money that I have spent on my house well done Basement Dr.     We installed a SmartSump Crawl Space Drainage System, CleanSpace Encapsulation System, and a SaniDry Sedona for a homeowner in Junction City, Kentucky.

Dear Mr. Miles, I wanted to write a personal letter to commend the three young men that worked at our home recently.  Rusty Little, Dennis Johnson, and Dylan Davidson were a pleasure.  All three of them worked extremely hard to get the job done.  In addition to working hard, they were very considerate in doing the work.  They probably had to work harder to avoid tearing up tile and having to move things (water heater).  We are pleased that for the very first time in 20 years we had about 3 inches of rain and not a drop in our basement. I took the time to write this additional good review because these three young men deserve it and I would hope the company is doing whatever than can to retain these guys!  Thank you again and I will gladly recommend your company God Bless, Lisa J  

The Basement Doctor was the best, logical, low pressure presentation.  The installation crew were very professional and respectful of our home.  They did everything they could to be as little disruptive as possible.  10 out of 10!

My wife and I saw your ad on TV!  I cannot say enough good things about Rich, our salesman, and the installation crew: Andy, Andrew, Terry & James.  All were great to have around, very respectful and most efficient.  We are most pleased with the results and have mentioned the process to several folks and suggested they give you a call.  Thanks so much for your fine service!!!

I was trying to leave a review for Michael Klemens, the service tech who came to our home on Monday, March 29th for our annual inspection. I just want to let you know he did an awesome job and also repaired a problem we did not know we had. He is very friendly and professional in doing his job. Thank you!

Response to my inquiry for a bid for my repair job was promptly completed.  Estimator's survey of the job was thorough, concisely explained, very detailed in work to be performed, time to completion, materials and work methods to be used.Work was completed on scheduled date and inside time frame quoted.  Pictures of the work in progress and the work when completed were supplied per my request.  Job site was cleaned up to my satisfaction.I had three bids on this work submitted and the price and warranty was competitive.  Happy to work with a local firm.Highly recommended.

Five stars for the Basement Doctor.  They installed an egress window in my basement and it looks fantastic.  They did an excellent job from the first contact with the sales rep to the completion of the project.  They communicated very well, showed up on time, were polite and professional, did exactly what they promised, didn't make any kind of mess at all and beat everyone's pricing.  What more can you ask for?  Great work!

I sure miss your crew!  It was a pleasure to work with you! 

I chose your company because of the attitude of concern and wanting to help the customer. I don't know everything and I really felt I was informed on the process and should I have any future questions or problems I was assured they would still be available for HELP!  Another great quality in this company.  Going to Facebook to brag on Basement Doctor of Kentucky. Kept appointments, no excuses and prompt with advising an anxious home owner of the problems and how to deal with them in an efficient manner. Again prompt on response time upon my getting in touch by phone and e-mail Very courteous office staff. Very to the point and a quote given promptly.  Roger was very patient with an upset homeowner who was very worried about their basement and property.  He was great! If I could I would give Andy H. and his crew Andrew and Ken a 10 (instead of a 5 Best)on promptness, courtesy, patience.......When my home is injured I want it fixed right and now and by professionals and that is exactly what I received from Andy H and Andrew and Ken.  Great Representatives of this company!  I did not know about clean-up it was just done and I was invited to take a look at the site and all work done to make sure the customer was satisfied.  Imagine that! A company putting the customer first.  I felt pampered. I asked to have a sign put in my yard as this is how impressed I was with Basement Doctor of Kentucky and I want my neighbors to have them to go to without the worry of integrity and know how to correct their problems.  Really impressed with my experience all way around!  Mrs. Diana S. of Louisville, KY.

We contacted the Basement Doctor to get a second quote on having an egress window installed in our kids' basement playroom. While we fully intended at the time to go with the first company we contacted and were just seeking a price comparison, we ended up choosing to go with the Basement Doctor. They were much more complete in their explanations, were willing to find exactly what we were looking for in style, and were not pushy at all. Their work was quick and clean and the employees were highly professional. When we had a slight problem after the work was complete (an issue caused by the original construction of the home), they worked with us to get it resolved to our satisfaction with no additional cost.

Every aspect was professional. We are extremely pleased with the outcome.

I stopped at The Basement Doctor booth at the show held in Shepherdsville, KY. I was interested in your product.  Albert was very patient with all of my questions at the show, and when he came by for an estimate.  The installation crew was also patient when I asked more questions.  I am very satisfied with the product.  I have recommended you to my neighbors.

I’ve had nearly all of my basement waterproofed by the basement doctor. It’s probably one of my better investments and improvements we done to our house. There’s nothing like having a dry basement. 

The project came together smoothly and in good time. Everything was cleaned up really good. We were really pleased with the job.