Testimonials for The Basement Doctor of Central Kentucky

The project came together smoothly and in good time. Everything was cleaned up really good. We were really pleased with the job.

Our overall experience was a positive experience from our first phone call until the job was completed. Albert came in a timely manner and did not use the scare tactics that other businesses used. He assuaged our fears and explained everything in detail. He patiently took our phone calls when we had additional questions. We have never had a work crew come into our home and treat it with as much respect as they did. They were neat and courteous and left our home in good condition. They were very careful to not do anything that would jeopardize the integrity of the structure of our home. 

The 3-Man Crew headed by Michael Jordan was incredible. They arrived on-time. and worked until the job was completed. They cleaned up afterward and did a great job. They explained to my husband and I how everything worked. We were pleased. 👍🏽

My wife and I recently had some major foundation/waterproofing work done to our house in Frankfort, KY with Mr. Daniel Flora as our Foreman. Throughout the week of 12 JUL 21, his crew installed multiple piers to repair our falling basement in addition to installing a sump pump with waterproofing around the perimeter of the house. I was very impressed with his crew's professionalism and attentiveness to our questions and respect for our property. Mr. Flora was always available to answer any questions I had and he and his crew always arrived promptly at 0800 every day ready to begin work. It was anticipated the work to take a week; even with some minor setbacks his crew still completed the work early on Friday. His crew also worked around my inexperience with carpentry as I had agreed to prepare the outer walls prior to their arrival (didn't quite get that part finished when I wanted). Their craftsmanship was impressive as well. When they were complete with the pier installation, Daniel's crew back-graded the disturbed area away from the house very well and it won't take us long at all to return our yard to its original conditions. As part of the waterproofing, Daniel's crew cemented the floors to cover the waterproofing system. Their cement work was very smooth and once it cures, I'll be able to return the walls back to their original condition. I can't brag on this crew and company enough. The price for the amount of work I needed was good and their service was excellent!! Most of my recommendations for business come through word-of-mouth and I will definitely be pointing anyone to Daniel and The Basement Doctor!!

Highly professional!  Workmanship better than expected!  Very happy with choice of repair!

The office staff was very pleasant and very efficient.  We had seen the commercials on TV.  We were very pleased with technician, Terry Steele. When he came for the pre checkup, he kept us informed about when his arrival would be since he was working late.  Also, he was so well mannered and answered our questions. 

Your technician was very courteous, knowledgable and thorough!

  To you and your organization, I want to thank you for your employee's workmanship.  They finished the drains that were damaged when the initial repairs were completed.  Patrick, Veto, Tom, and James went about their work in a TRUE professional manner.  It appears that everything went very well!!!!!!!!!!!!!   Please pass this on to the owner!   Thanks!!!!!!!   Jim   

Mike was a pleasure to work with.  He sold the job AND installed it.  He takes pride in your company!

Very polite and hard working. Everything was spotless when they left.

Andrew Hardin and crew was very professional and knowledgeable. He did an excellent job and we are pleased with the results of having our crawl space encapsulated.

They did an excellent job - very professional. We've had a little bit of rain here and the sump pump is working just fine. I just wanted to compliment that crew on a job well done. 

Andrew and Kevin did a phenomenal job on my driveway! The job they did was great and looks great! 

Randy sent an email to our owner, Bobby Miles. It reads, "Bobby, your crew completed the job today at my son's house and I am satisfied with a job well done! Your crew did a good job of installation and were very friendly and kept me updated as the job progressed. I would be happy to serve as a job reference if you need one for this area. Again, it was nice meeting you and taking your time to meet with me and fo over job details. You don't see that too much in today's world. Also thanks to drew for communicating and taking his time with me providing job details in the quote. Thanks again, Randy Ensley - Stanford, KY"

Walt Fanthorp is the reason we ended up choosing to do business with The Basement Doctor.  He conducted the third estimate we had done.  While other salespeople/technicians were cordial and professional Mr. Fanthorp went above and beyond.  He did not complain about the idiosyncrasies of our basement like other companies' reps did; rather he stated his opinion of the required solution in a straightforward manner.  He also showed me a video of the water guard technology as well as how houses are built at the foundation and basement level-no one else ever came close to helping me understand how water was likely getting into the basement.  He was also friendly and down-to-earth and easy to talk to, and, unlike the sales reps from other companies we spoke with, he actually smiled a lot and appeared to really enjoy his work and believe in his company.  He did a great job building a relationship with me in a short amount of time, and as a result, I felt really good about giving my business to Basement Doctor.   I originally found out about the company through an internet search.  But, as I mentioned above, I chose this company largely due to the professionalism and friendliness of Mr. Fanthorp as well as his proposed solution to our basement water issue.  In addition, I was impressed with the water guard technology and felt that would suit our needs as water was seeping into the basement at times through one particular wall, and the price was lower than that quoted by other companies on the order of two grand or so.  For all of these reasons and above all the courtesy and professionalism of Mr. Fanthorp, we decided to choose the basement doctor.