Job review from in Covington, KY 41015 on 07/30/19

Overall Rating:

5  out of 5
Our Overall Service

I have told everyone at my work and my family how professional your company is.

Call Representative

Every time I had to call to ask a question, the lady was very informative and answered all my questions.

Sales Process

Walter gave good advice for my project and was very professional, he knows his stuff!!

Our Installation Crew

They were the Best!! TJ explained everything in detail of what he was doing and why, Cortland did also, D'Angelo kept everything neat and tidy! They worked very hard, and were very friendly to talk with. I enjoyed getting to know them, and the Company, Customer Service is a must and they nailed it!!!

The Cleanup Process

I was down the basement with them when they were cleaning up, did extra little things, TJ did a great job outside in the yard cleanup. Overall a great experience!

What made you choose our company:

I had an appointment with another company, they called and could not get there when I needed them, called several more times and no one called me back for about 4 days. That was a sign for me, if they cant even call for my service until days later, then I suspect they would crawl to get my work complete. I had a co worker getting the same thing done with the above company and when we got together to talk, her service was NOT what she thought, they never wanted to talk to her or explain anything going on, and left her basement a mess, she wishes her experience was half of what mine was...her price was lower, but customer service was not even close, and she is not as happy as I am with my project! Price was worth it!

our service area

We serve the following areas

  • Allen
  • Auxier
  • Banner
  • Beaver
  • Betsy Layne
  • Bevinsville
  • Blue River
  • Boons Camp
  • Burdine
  • Bypro
  • Dana
  • Drift
  • Dwale
  • East Point
  • Eastern
  • Flatgap
  • Grethel
  • Hagerhill
  • Harold
  • Hi Hat
  • Isonville
  • Ivel
  • Jenkins
  • Keaton
  • Lackey
  • Langley
  • Martin
  • Mc Dowell
  • Meally
  • Melvin
  • Minnie
  • Oil Springs
  • Paintsville
  • Prestonsburg
  • Printer
  • Quincy
  • River
  • Sitka
  • Staffordsville
  • Stambaugh
  • Stanville
  • Teaberry
  • Thelma
  • Tram
  • Tutor Key
  • Van Lear
  • Weeksbury
  • West Van Lear
  • Williamsport
  • Wittensville
Our Locations:

The Basement Doctor of Central Kentucky
22 Reilly Rd
Frankfort, KY 40601