Testimonials for The Basement Doctor of Central Kentucky

Walt Fanthorp is the reason we ended up choosing to do business with The Basement Doctor.  He conducted the third estimate we had done.  While other salespeople/technicians were cordial and professional Mr. Fanthorp went above and beyond.  He did not complain about the idiosyncrasies of our basement like other companies' reps did; rather he stated his opinion of the required solution in a straightforward manner.  He also showed me a video of the water guard technology as well as how houses are built at the foundation and basement level-no one else ever came close to helping me understand how water was likely getting into the basement.  He was also friendly and down-to-earth and easy to talk to, and, unlike the sales reps from other companies we spoke with, he actually smiled a lot and appeared to really enjoy his work and believe in his company.  He did a great job building a relationship with me in a short amount of time, and as a result, I felt really good about giving my business to Basement Doctor.   I originally found out about the company through an internet search.  But, as I mentioned above, I chose this company largely due to the professionalism and friendliness of Mr. Fanthorp as well as his proposed solution to our basement water issue.  In addition, I was impressed with the water guard technology and felt that would suit our needs as water was seeping into the basement at times through one particular wall, and the price was lower than that quoted by other companies on the order of two grand or so.  For all of these reasons and above all the courtesy and professionalism of Mr. Fanthorp, we decided to choose the basement doctor. 

Mike was a pleasure to work with.  He sold the job AND installed it.  He takes pride in your company!

Your technician was very courteous, knowledgable and thorough!

  To you and your organization, I want to thank you for your employee's workmanship.  They finished the drains that were damaged when the initial repairs were completed.  Patrick, Veto, Tom, and James went about their work in a TRUE professional manner.  It appears that everything went very well!!!!!!!!!!!!!   Please pass this on to the owner!   Thanks!!!!!!!   Jim   

Michael Jordan and his team showed up for work when scheduled. We live in Harrison County, Kentucky. They were correcting a water problem in our crawl space by trenching a waterway and installing a sump pump with battery backup. Michael explained the process before, during, and a small change that was made. He also showed me how the system worked and the suggested maintenance checks when completed. Although hoping we never have the flooding again, it's good to know we now have the system installed to remedy our situation. Thanks!

Then men were very frinedly, cleaned up and the crew manager explained what he was doing.  Very nice people to have in your home!  Harry even explained to my neighbor how the job on her basement was to be done properly!  It made her feel better also.  

Bobby:  The install last Thursday went without a hitch.  Harry, Jon and Tyler  worked as a team and were out of here in no time.  They represent your company as professionals.    I am looking forward to my next radon test in a few weeks.  I anticipate my next test results to be lowered significantly from my previous tests due to the Clean Space install.   I am well pleased with the installation.   Thanks again.

Killis, the foreman was polite, informative, and worked with a great crew, Tyler, and John. Everyone worked easily together, the job progressed steadily, and there were no surprises. They were on time both days. We immediately noticed the difference in our first floor(restructuring was underneath) I highly recommend Basement Doctor for any structural needs in your basement! I hope that Killis, Tyler, and John win the “WOW” Service Award.

Ed is great at explaining what is needed and the process.  The crew was great and very hard working!

Michael Jordan did a great job in the crawl space and basement. They were courteous, friendly, and efficient. Very pleased with the service. 

They did an excellent job - very professional. We've had a little bit of rain here and the sump pump is working just fine. I just wanted to compliment that crew on a job well done. 

Crew was courteous and left a clean area when the work was complete! 

Killis, Shawn, and Tyler installed a sump pump in our twice-flooded basement. They were very respectful, knew what they were doing, and were finished with the job in what had to be record time. I specifically appreciated their original efforts to protect our belongings with plastic and then the clean-up was the best of any contractor who has worked on our house. Thanks, guys for a job well done!

From your salesman Gabe, to Harry's crew, all were professional and on time!

Salesman was very knowledgeable and friendly. He explained everything in detail. Every question we had was answered. Everything was handled in a very professional manner. We even had to call after service was complete for a minor issue, and the foreman was there the next day. Excellent customer service!