Customer Service Representative/ Administrative Assistant

About Us:

Basement Doctor of Cincinnati is hiring a call center representative for our waterproofing and foundation business. The Basement Doctor is recipient of the BBB Torch Award and is considered essential business. We continued to work during the pandemic.

Benefits

• Starting Salary between $14-16 an hour depending on experience
• Weekly pay
• Dental
• Medical
• 401k Match
• Paid time off/vacation
• Vision
• Life insurance

The opportunity:

To schedule sales appointments and production jobs in response to inquiries gathered via phone, email

and other lead sources; and to provide clerical support to the office staff. Some evening and weekend hours required.

Your Contribution:

• Answer phones, relay messages, and enter new prospects into company systems
•  Make appointments for the sales team
• Maintain company calendar
• Create and maintain detailed and accurate customer/job records in company systems
• Create customer folders
• Contact future, present, and past customers via phone and/or email in order to determine overall interest of prospective customers, setting appointments for the sales team or updating customer records with reason(s) for not moving forward
• Communicate and work with all departments
• Assist with day-to-day running of the office
• Other related duties as delegated by the Appointment Center Manager

About You:

• High school diploma or equivalent
• 1 year office work experience: answering phones, computer work, filing, organizing, etc
• Strong customer service skills; caring and professional when dealing with customers
• Effective verbal/written communication; strong interpersonal relationships
• Ability to handle confidential information with discretion and deal with sensitive issues in a diplomatic manner
• Able to perform project duties from initiation to completion
• Prioritize and manage multiple tasks to meet project deadlines
• Able to work effectively in an environment of changing priorities and goals

We are an equal opportunity employer

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